Privacy Policy

1. Who we are

Ezeriq is operated by Avram Rosenberg-Whyte, trading as Ezeriq. This Privacy Policy explains how we handle personal information when you use Ezeriq, including Ezeriq Plus.

Privacy contact: hello@ezeriq.com

2. Information we process

Depending on how you use Ezeriq, we may process account information such as your email address and authentication-related identifiers; search queries and preferences; Ezeriq Plus prompts, task details, conversation history and generated results; files, images, videos or audio you choose to upload; payment and credit-transaction information; and communications you send to us.

We also process technical and usage information needed to operate, secure and improve Ezeriq. This can include IP addresses or similar network identifiers, page paths, timestamps, feature interactions, recommendation results, clicks, selected preferences and information used for rate limiting and abuse prevention.

Ezeriq is not intended by default for the intentional submission or processing of special-category personal data. Unless we expressly provide a feature designed for that purpose, please do not intentionally submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data used for identification, health information, sex life or sexual orientation. Please also avoid submitting passwords, authentication codes, unnecessary financial account details or identity documents.

3. Ezeriq Plus tasks and conversations

When you use Ezeriq Plus, we process your request so that Ezeriq can understand the task, recommend an execution option, select appropriate providers and perform the requested work.

Task records may include the prompt, selected provider or workflow, model or execution type, credit usage, token or provider-usage information, status, generated result, timestamps and technical identifiers used to operate and troubleshoot the service.

Where you continue an existing conversation, Ezeriq may retain and use relevant context from earlier tasks so that follow-up requests such as revisions or refinements can refer to the work already created.

4. Uploaded files and generated content

If you upload an image, video, document, spreadsheet, audio file or other supported content, we process it to provide the feature or task you requested. Depending on the task, uploaded content may be stored temporarily or as part of the service and may be transmitted to a provider needed to perform the task. Original files uploaded to Ezeriq Plus are normally retained in Ezeriq's input-file storage for up to 90 days from upload and are then automatically deleted from that storage.

Generated outputs and related metadata may be stored so that we can display task history, let you continue previous work, provide downloads where supported and operate the service.

5. Why we use information

We use information to provide and personalise Ezeriq; authenticate accounts; understand requests; recommend tools and execution routes; perform Ezeriq Plus tasks; maintain conversation context; manage credits and payments; provide task history; secure the service; prevent fraud and abuse; diagnose problems; respond to support requests; understand product usage; improve Ezeriq; and comply with legal obligations.

6. Legal bases

Where UK data-protection law applies, the legal basis depends on the processing. We may process information because it is necessary to provide the service or perform a contract with you, because we have legitimate interests in operating, securing and improving Ezeriq, because you have given consent where consent is required, or because we need to comply with a legal obligation.

Where we rely on legitimate interests, those interests can include maintaining service security, preventing abuse, understanding whether features work as intended and improving the usefulness and reliability of Ezeriq.

7. AI and technology providers

Ezeriq uses third-party AI, infrastructure and technology providers to deliver parts of the service. When Ezeriq Plus routes a task to a provider, we may send that provider the prompt, relevant conversation context, uploaded content or other information needed to perform the requested task.

A Workflow may use more than one provider, in which case the result or relevant context from one step may be supplied to another provider to complete the workflow.

We aim to send providers only the information reasonably needed for the relevant feature or task. Providers process information under their applicable contractual and privacy arrangements.

8. Service providers and infrastructure

We use service providers for functions such as hosting, databases, authentication, storage, AI processing, analytics, rate limiting, email or communications and payment processing. These providers may process information on our behalf or, where applicable, under their own privacy responsibilities.

Payment-card details are handled by the payment provider used at checkout rather than being intentionally stored by Ezeriq as raw card details. Ezeriq may receive and store transaction references, payment status and information needed to allocate or reconcile Ezeriq Credits.

9. Analytics and browser storage

Ezeriq may collect limited first-party analytics about how the service is used, including searches, results shown, positions or match scores, selected preferences or filters, clicks, comparison or favourite actions, page paths and timestamps. We use this to understand how Ezeriq is used and improve the service.

Some preferences or features may use browser storage on your device. Browser storage can generally be cleared through your browser settings.

10. Data sharing

We do not sell personal information. We may share information with service providers where necessary to operate Ezeriq, with professional advisers where reasonably necessary, in connection with a business reorganisation or transfer, or where disclosure is required or permitted by law.

If you follow a link from Ezeriq to a third-party website and use that service directly, that provider's own privacy policy applies to information you give it.

11. International transfers

Some providers used by Ezeriq may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we take steps intended to ensure an appropriate transfer mechanism or other lawful basis is in place.

12. How long we keep information

We keep information for as long as reasonably necessary for the purposes described in this policy, including providing account and task-history features, maintaining conversation continuity, resolving disputes, preventing abuse, meeting accounting or legal obligations and protecting the service.

Original files uploaded to Ezeriq Plus are normally retained in Ezeriq's input-file storage for up to 90 days from upload and are then automatically deleted from that storage. Conversation history, task records, generated outputs, payment and credit records and other service information may have different retention periods because they serve different purposes. Deleting an original uploaded file does not by itself delete the related conversation or task history.

Retention periods can otherwise differ depending on the type of information and the provider involved. We may delete, anonymise or aggregate information when it is no longer reasonably required, subject to technical, legal and operational requirements.

13. Security

We use technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration. No online service or storage system can guarantee absolute security.

14. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights including access, correction, deletion, restriction, objection and data portability, as well as the right to withdraw consent where processing is based on consent.

To exercise a right or ask a privacy question, contact hello@ezeriq.com. You may also have the right to complain to the UK Information Commissioner's Office.

15. Children

Ezeriq is a general-purpose service and is not designed for children to submit personal or sensitive information without appropriate permission and supervision. If you believe a child has provided personal information in circumstances that should be addressed, contact us.

16. Changes to this policy

We may update this Privacy Policy as Ezeriq changes. The current version will be published on this page with an updated date. Where required by law, we will provide additional notice of material changes.

17. Contact

Privacy questions can be sent to hello@ezeriq.com.